Return Policy

30-day return policy

You have 30 days from the day you receive your order to request a return.

To be eligible, the product must be in the same condition you received it, unused and in its original packaging. Proof of purchase is required.

To start a return, email info@uplements.com. Items sent back without requesting a return first will not be accepted.

Damaged or faulty on arrival

If your order arrives damaged, broken or opened, we replace it at no cost to you. Contact us within 48 hours of delivery with your order number and a photo of the product and the box.

Refunds

Once we receive and inspect your return, we let you know whether it was approved. If it is, the refund goes back to your original payment method. Your bank decides how quickly it appears on your statement — usually a few business days.

Cancelling an order

If you need to cancel, contact us as soon as possible. If your order has not shipped yet we can cancel it. Once it has shipped we can no longer stop it.

Packages returned to sender

If a package comes back to us because the address was incomplete or incorrect, contact us and we will arrange to send it again. Reshipping costs are not covered.

Lost in transit

If tracking shows your package as delivered but you do not have it, or it stops updating, contact us with your order number and we will help you track it down.

How to reach us

Email info@uplements.com or use our contact form.